Products you have purchased may be returned within 14 days, but you must get our permission to return an item before sending it back. The product must also be returned in an unused, resaleable condition and in the original packaging.
To initiate a return please open an eBay return request which is in each listing.
Please remember to include the Item number or your user ID and Postcode to help us process your return promptly. All returns should be sent via a recorded service with tracking. Please check that your item is sufficiently insured in case of loss. We can only refund items that we receive.
All goods are sold as new unless otherwise stated on the individual listing. Any item found to be faulty or damaged when received must be returned to us within 14 days of receipt, please contact us through eBay communications so that we can arrange to replace your faulty item as quickly as possible. We may ask you to e-mail us a digital picture of the damaged goods or send the product back for inspection. We will either replace the product or will refund your payment in full (including shipping costs).
Wrong Item Delivered:
If we deliver the wrong item, please contact us within 7 days of receipt and we will arrange to replace your item as quickly as possible.
Change of Mind:
If you simply change your mind and want to return the goods for exchange or refund, you must return the goods to us within 14 days of receipt. The goods must be returned to us intact and in a saleable condition. You must return the goods at your own cost. If you are returning the goods for refund, we will refund the full cost that you paid for the goods, but we will not refund the cost of returning the goods to us.
Please note that none of the above affects your statutory rights.
Methods of Contact:
In the first instance please contact us through eBay communications, so that your issue can be tracked and resolved as quickly as possible.
If you would prefer to speak to someone in person then you can contact us by telephone: 020 8907 1339 (Mon-Fri 09.30am-6.00pm)
The Candle Zone
380 Kenton Road