If you have any questions, you can contact us and we will be more than happy to help.
Mon–Fri
9am-5.30pm, Sat 10am-5pm
Terms,
Conditions & Helpful Information
Item Description
Please be aware that the majority of the items that we
sell are used and/or antique. These items therefore may carry minor flaws such
as small scratches, marks and general wear and tear. Whilst we commit to
photographing all flaws and describing all items as accurately as possible and
would never mislead customers intentionally, please remember that descriptions
are formulated in the opinion of an individual and are therefore subjective. Please contact us if you have any queries
regarding an item, we are only too happy to help.
Bidding / Buy it now
You will enter into a legally binding contract to
purchase the item if you're the winning bidder. You are responsible for reading
the full item listing, including the seller's instructions, accepted payment
methods and delivery terms before bidding.
Please only bid therefore when you are 100% comfortable that you can
complete the transaction having summed up all the particulars. The appropriate action will result to any
person failing to complete a purchase having submitted a winning bid. An unpaid
item case will be opened within four working days if payment has not been
received.
Payment Details
Upon purchasing/winning an item we request that you make
contact to arrange payment within four days.
Failure to comply will ultimately result in the item being re-listed,
and the appropriate action taken against the non-paying bidder.
Under certain extenuating circumstances we may be able to
negotiate in the event a person is having difficulty making
payment/delivery/collection. Whilst we
reserve the right entirely to act at our discretion, we are very reasonable and
would rather you contact us and attempt to resolve any difficulties you may
have.
Payment Methods
We now accept the following Credit/Debit Cards:
Payments can be taken in person or over the phone.
Feedback
We do hope you leave feedback for us. For those who prefer to stay anonymous, we
will only leave feedback for you once you have left it for us.
Returns policy
If an item is delivered faulty or damaged, we will
endeavour to replace it as soon as possible at no extra cost to the customer.
Alternatively, the damaged or faulty item can be returned to us and a full
refund will be given (cost of item plus delivery charge). If for any other
reason the item is returned, the order will be refunded minus the delivery
charge and the return cost to us. Refunds are issued via cheque in most cases.
Please make sure that all items are correctly and properly wrapped in the packaging
provided upon delivery (Please use Royal mail guidelines for reference. Details
available on their website) Any items that are returned to us in inadequate
packaging which subsequently get damaged in transit will not be refunded. Items
must be returned within 14 days of receipt for a full refund less delivery and
return costs – providing the item is in the same condition as it was when sold.
Sales, returns and exchanges received outside of this time frame will not be
accepted.
On occasions a credit note will be issued instead of a
refund. Please note that credit notes are valid for a maximum of six months
from the date of issue.
Reproduction items come with a twelve month guarantee
from date of delivery. We will not guarantee any of our items if inappropriate cleaning products have been used and have a testing process to ascertain
whether an item has been cleaned with commercial cleaning products. We do not
guarantee any of our items if used outside, unless stated in the product
description. Antique and vintage items do not come with a guarantee and are
sold as seen.
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